Telephone Update: Smirk, Smirk

Got a call last night from a survey firm. I love answering surveys so I agreed. About 30 seconds into the call I realized it was a research firm hired by AT&T to find out why I left that company and switched to Vonnage. My favorite question: What can AT&T do to get you to return as a customer? At first I was going to say "nothing." But then a little light bulb went on and I said, "I'd like the CEO of AT&T to come to my house and personally apologizing for the high cost of his phone service." There was a long silence on the other end. Did you get that, I asked. Oh yeah, she replied. Well so far no sign of the man. I should look him up so I'll recognize the dude when he arrives. Like that is going to happen in my lifetime. It was sort of fun.